FAQ

• Need a centralized place to collect, manage, track, and analyze alerts from all sources within your company.
• Need to classify alerts and notify key personnel through different channels dynamically, with automatic escalation processes to prevent unhandled alerts.
• Spend most of your time handling alerts and need noise reduction solutions to address alert fatigue.

• Mainland China: (010)21364727, (021)32017538, (010)21364713 and (010)21364708, more numbers can be downloaded and imported to your phone from: https://download.flashcat.cloud/phone.vcf
• United States, Canada: 13152319335
• Indonesia, Germany, Malaysia, Australia, Singapore, Thailand, Russia, South Korea, Saudi Arabia, Vietnam, Japan, Hong Kong, Taiwan: Random numbers
• Other regions are not currently supported for voice notifications. If you have requirements, please contact us: contact-us@flashcat.cloud

• Voice, SMS, and Email: We use highly available services from multiple cloud providers and can quickly switch to another if one experiences issues.
• IM App Messages: If IM app direct messages fail to send, the system will fall back to SMS and email notifications.
• Escalation Rule Settings: We recommend setting up loop notifications where the system will notify multiple times if an incident isn't acknowledged. Alternatively, set up escalation levels where the incident will be assigned to the next level if current responders don't handle it promptly.

1. If you're using a phone number registered outside mainland China, check our supported regions.
2. Check if your phone's blocklist or call history has blocked numbers around the time of the call, usually starting with 010xxx or 021xx. If found, remove them from the blocklist and whitelist them.
3. If no blocklist is found, your phone number might have blocking services enabled: China Mobile users can check blocked fixed-line calls through the WeChat public account "China Mobile High-frequency Harassment Call Protection"; China Telecom users might experience call blocking when receiving SMS, check through "Tianyi Anti-harassment" public account; China Unicom users can check through "WO Assistant" public account or contact customer service.
4. If you've participated in number portability, please check blocking settings with multiple carriers.
5. Try restarting your phone, reinserting your SIM card, or testing the SIM card in another phone to rule out terminal or SIM card issues.

If you still can't identify the cause, please contact us.

1. Check your email client's spam folder. If found there, move the emails to inbox and mark as not spam
2. Check if your email client has auto-delete rules set up. If yes, modify the rules
3. Contact your company's email administrator to check if emails are being blocked (Enterprise email services like Gmail have strict limitations and may block frequent emails). If blocked, whitelist the email source.

If you still can't identify the cause, please contact us.

• Generic Integrations: Email alerts (works with almost all alert systems); Custom Event Standard (for self-developed monitoring systems).
• Open Source Integrations: Zabbix, Prometheus, Nightingale, and other common open-source monitoring tools.
• Commercial Integrations: Alibaba Cloud, Tencent Cloud, Huawei Cloud, AWS, Azure, and other commercial cloud monitoring services.

If you have other requirements, please feel free to contact us.

• We define active users as those who use commercial features in the current month, requiring a license.
• At the end of each monthly cycle, active users' licenses are released and must be reclaimed for the next cycle.
• When a member is deleted, their license is automatically released.
• Viewing alerts requires a license; passively receiving notifications does not.

• Flashduty SLA:

  1. Feature Availability: Core features must be available 99.95% of the time
  2. Delivery Efficiency: 99.95% of alerts must be delivered within 5 minutes of triggering

• How Flashduty maintains SLA:

  1. Multi-active in Same City: Infrastructure built across multiple data centers, with stateful components all multi-active in the same city
  2. Asynchronous Processing: Alerts enter async processing immediately after submission, with retry mechanisms to reduce alert loss risk
  3. Redundant Notifications: Provides redundant notification mechanisms for important alerts, with optional multiple channel loop notifications
  4. Global Acceleration: Enabled for api.flashcat.cloud domain to ensure stable reporting from all locations
  5. Continuous Monitoring: Comprehensive system metrics collection, regular stress testing to identify system issues proactively

1. Full-stack HTTPS ensuring secure data transmission
2. Encrypted storage for sensitive information, logs stored with sensitive data masked
3. MFA verification required for important data modifications, with operation audit support
4. Regular participation in internationally recognized third-party security certification audits (ISO27001, ISO9001)
5. NDA available for clients who require it
6. Privacy Policy: https://docs.flashcat.cloud/en/flashduty/privacy-policy

Please contact us if you need the on-premises version.

1. We provide more flexible and user-friendly features
2. We offer more professional and attentive service
3. We provide more reasonable product pricing

Contact us for professional procurement guidance.