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About Teams

A team is a collection of members. You can group members with different responsibilities or projects into a team for managing channels, notification assignment, schedules, and service calendars.

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Team Management

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Searching Teams

  • All teams are displayed by default; you can choose to show only “my” teams
  • Supports fuzzy search by team name; search by member is not supported

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Creating and Editing

1

Create Team

Go to the team management page and click the Create Team button
2

Fill in Information

Enter team name and description, select initial members
3

Save

Confirm the information and save to complete team creation
  • There is currently no limit on the number of teams or members
  • A member can belong to multiple teams
  • You can modify team name, description, and members at any time

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Team Detail Page

Click a team name to enter the team detail page, where you can:
  • View Members: View all members in the team
  • Add Members: Click the Add Members button to select and add members from the organization
  • Remove Members: Click the Remove button next to a member to remove them from the team
  • Leave Team: If you are a member of the team, click Leave Team to leave voluntarily
  • Delete Team: Members with team management permissions can delete the team from the detail page

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Deleting Teams

  • Before deleting, confirm whether any channels, escalation rules, etc. are associated with this team
  • After deletion, associated configurations will immediately become invalid and cannot be recovered. Please proceed with caution

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Member Management

In the member list, a warning icon appears next to unverified email addresses or phone numbers. Unverified contact methods cannot receive alert notifications. Please remind members to complete verification promptly.

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Invitation Methods

The console supports email invitations. The user nickname defaults to the email prefix and can be modified after activation.
  1. Go to the member management page
  2. Click Invite Members
  3. Select the invitation method as Email
  4. Enter the email address and member name
  5. Select role (optional)
  6. Send invitation
You can add multiple invitation entries in a single operation for batch invitations.
  • The system will send SMS or email notifications to invitees
  • Daily invitation limit is 200 people, with a maximum of 20 per invitation and up to 5 resends per day
  • Unactivated accounts cannot receive alert-related notifications

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Changing Roles

  • Account administrators can change member roles
  • Members can downgrade their own role but cannot upgrade it
For more information about roles and permissions, see Permission Design.

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License Management

Licenses determine whether a member can view and handle incidents. In the member management list, you can view and manage the license status of each member.
License TypeDescription
FixedPermanently valid and cannot be preempted. Suitable for core members who need to handle incidents continuously
TemporaryAutomatically released at the end of each billing cycle, with reallocation at the start of the new cycle
NoneThe member does not hold a license and cannot view or handle incidents. If idle licenses are available, the member may acquire one in the next cycle
You can perform the following actions in the License column of the member list:
  • Grant Fixed License: Assign a fixed license to a member, provided there are available license slots
  • Revoke License: Release the member’s license; the member will no longer be able to view or handle incidents
The total number of licenses depends on your subscription plan. When all licenses are allocated, you need to release another member’s license or upgrade your subscription to assign one to a new member.

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Deleting Members

  • Once a member is deleted, it cannot be recovered. Please proceed with caution
  • After a member is deleted, their historical data will not be deleted

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FAQ

Please check the following in order:
  1. Is the email address correct?
  2. Check the spam folder
  3. Are there any email filtering rules set up?
If everything is normal, try having the inviter resend the invitation, or contact official technical support.
Please check the following in order:
  1. Is the phone number correct?
  2. Is there any SMS blocking set up on the phone?
If everything is normal, try having the inviter resend the invitation, or contact official technical support.
Yes. If member A belongs to multiple owners, they will be prompted to select which owner to sign in to upon login.
No. Phone numbers and emails must be globally unique.
Phone numbers and emails are important channels for incident notifications and console sign in. To prevent unexpected incidents from modifications made without the member’s knowledge, only the member themselves can make changes, and verification is required.

Permission Design

Learn about functional and data permission design

Single Sign-On

Configure SSO for unified identity authentication