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About Teams

A team is a collection of members. You can group members with different responsibilities or projects into a team for managing channels, notification assignment, schedules, and service calendars.

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Team Management

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Searching Teams

  • All teams are displayed by default; you can choose to show only “my” teams
  • Supports fuzzy search by team name; search by member is not supported

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Creating and Editing

1

Create Team

Go to the team management page and click the Create Team button
2

Fill in Information

Enter team name and description, select initial members
3

Save

Confirm the information and save to complete team creation
  • There is currently no limit on the number of teams or members
  • A member can belong to multiple teams
  • You can modify team name, description, and members at any time

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Deleting Teams

  • Before deleting, confirm whether any channels, escalation rules, etc. are associated with this team
  • After deletion, associated configurations will immediately become invalid and cannot be recovered. Please proceed with caution

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Member Management

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Invitation Methods

The console supports email invitations. The user nickname defaults to the email prefix and can be modified after activation.
  1. Go to the member management page
  2. Click Invite Members
  3. Enter the email address
  4. Select role (optional)
  5. Send invitation
  • The system will send SMS or email notifications to invitees
  • Daily invitation limit is 200 people, with a maximum of 10 people per invitation
  • Unactivated accounts cannot receive alert-related notifications

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Changing Roles

  • Account administrators can change member roles
  • Members can downgrade their own role but cannot upgrade it
For more information about roles and permissions, see Permission Design.

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Deleting Members

  • Once a member is deleted, it cannot be recovered. Please proceed with caution
  • After a member is deleted, their historical data will not be deleted

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FAQ

Please check the following in order:
  1. Is the email address correct?
  2. Check the spam folder
  3. Are there any email filtering rules set up?
If everything is normal, try having the inviter resend the invitation, or contact official technical support.
Please check the following in order:
  1. Is the phone number correct?
  2. Is there any SMS blocking set up on the phone?
If everything is normal, try having the inviter resend the invitation, or contact official technical support.
Yes. If member A belongs to multiple owners, they will be prompted to select which owner to sign in to upon login.
No. Phone numbers and emails must be globally unique.
Phone numbers and emails are important channels for incident notifications and console sign in. To prevent unexpected incidents from modifications made without the member’s knowledge, only the member themselves can make changes, and verification is required.

Permission Design

Learn about functional and data permission design

Single Sign-On

Configure SSO for unified identity authentication