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On-call Pricing

On-call uses a License subscription model, billed by the number of active users.

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Pricing Model

Each License corresponds to one account member. Only members with a License can use all On-call features.
PlanDescriptionUse Case
FreeFree forever with limited featuresPersonal use or small team trial
StandardComplete basic featuresDaily use for small to medium teams
ProAll features + advanced capabilitiesEnterprise production environments
For detailed feature comparison, visit: Pricing Page

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License Types

  • Permanently valid within the purchase period
  • Cannot be preempted
  • Administrators can grant fixed Licenses to members
  • Suitable for members who need to handle incidents and configure business settings

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Permissions for Members Without License

Members without a License have limited functionality and can only passively receive alert messages.
CapabilityDescription
View incidents❌ Cannot view incident list/details
Handle incidents❌ Cannot acknowledge, close, or perform other operations
Receive notifications✅ Can passively receive alert messages
Notification quota✅ Shares the tenant’s email, SMS, and phone call quota

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RUM Pricing

RUM uses a pay-as-you-go model, billed by the number of sessions used.

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Plan Comparison

Free

¥0 / Free foreverFor testing and evaluation

Pro

Pay-as-you-goFor production environments, all application types

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Features and Pricing Details

FeatureFreePro
Session Analysis (views, resources, errors, etc.)1,000/month per appUnlimited, ¥9.0 / 1K sessions
Session Replay (user behavior recording)500/month per appUnlimited, ¥12.0 / 1K sessions
Web Performance Monitoring❌✅
AI Error Tracking❌✅
Advanced Dashboards❌✅
Frontend-Backend Correlation (Tracing)❌✅
The Free plan is suitable for evaluating product features. The Pro plan is billed based on actual usage with no large upfront costs.

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FAQ

Users who use commercial features within the month are counted as active users. At the end of each monthly cycle:
  • Fixed Licenses remain valid
  • Temporary Licenses are automatically released
  • When a member is deleted, their License is automatically released
  • Can: Passively receive alert messages, share tenant notification quota
  • Cannot: View/handle incidents, perform any platform configuration operations
In escalation rules, you can choose to notify members without a License about incidents, but they cannot perform any operations on the incident.
  • Session Analysis: Each complete session of a user visiting the application, including page views, resource loads, errors, etc.
  • Session Replay: Sessions that record user behavior for replaying user interactions
Both are billed independently based on the actual number of sessions generated.
Yes. Flashduty offers a private deployment version that is nearly identical to the SaaS service.
Private deployment has higher maintenance costs and a different pricing model than SaaS. Unless you have specific requirements, we recommend using the cloud service.
Please contact us if you need the private deployment version.

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Contact Sales

Get Professional Purchasing Guidance

For more pricing details or enterprise quotes, please contact our sales team.📧 contact-us@flashcat.cloud
📞 010-53675832