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On-call Pricing

On-call uses a License subscription model, billed by the number of active users.

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Pricing Model

Each License corresponds to one account member. Only members with a License can use all On-call features.
PlanDescriptionUse Case
FreeFree forever with limited featuresPersonal use or small team trial
StandardComplete basic featuresDaily use for small to medium teams
ProAll features + advanced capabilitiesEnterprise production environments

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Feature Comparison

FeatureFreeStandardPro
Single sign-on (SSO)✅✅✅
Alert routing✅✅✅
Incident collaboration✅✅✅
Incident assignment✅✅✅
Incident escalation✅✅✅
Incident snooze✅✅✅
Incident flapping detection✅✅✅
Silence rules✅✅✅
Usage dashboard✅✅✅
Inhibit rules❌✅✅
Alert grouping❌✅✅
Pattern alert grouping❌✅✅
Intelligent alert grouping❌❌✅
Alert storm❌✅✅
Insights dashboard❌✅✅
Change integration❌✅✅
Webhook integration❌✅✅
Custom fields❌✅✅
IM integration (Lark, DingTalk, WeCom, Slack, Teams)❌❌✅
Service calendar❌❌✅
Custom notification templates❌❌✅
Custom schedule roles❌❌✅
Advanced label enrichment❌❌✅
Past incident history❌❌✅
Outlier incident detection❌❌✅
External incident creation❌❌✅
Post-mortem❌❌✅
Public status page✅✅✅
Internal status page❌❌✅
AI incident summary❌❌✅
War room❌❌✅
Ticketing integration (Jira, ServiceNow)❌❌✅
For detailed feature comparison, also visit: Pricing Page

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Resource Limits

ResourceFreeStandardPro
Maximum users5UnlimitedUnlimited
Maximum schedules1UnlimitedUnlimited
Maximum channels1UnlimitedUnlimited
Daily alert limit100UnlimitedUnlimited
Public status pages115
Internal status pagesNot availableNot available20
Data retention30 days180 days360 days
Audit logsNot available10 days30 days
The Free plan accepts a maximum of 100 alerts per day. Alerts exceeding this limit are silently dropped with no error returned. Upgrade to Standard or Pro for unlimited alerts.

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Notification Quota

Each plan includes free notification quotas, calculated per user per month. Total quota = per-user allowance × number of Licenses.
ChannelFreeStandardPro
Free SMS10/user/month500/user/month1,000/user/month
Additional SMSNotifications stop¥0.05/message¥0.05/message
Free voice calls10 min/user/month50 min/user/month100 min/user/month
Additional voice callsNotifications stop¥0.12/minute¥0.12/minute
Free emails100/user/month2,000/user/month5,000/user/month
Additional emailsNotifications stop¥0.0018/email¥0.0018/email
WebhookUnlimitedUnlimitedUnlimited
On the Free plan, notifications stop once the quota is exhausted. On Standard and Pro plans, additional usage is billed on demand; notifications also stop if the account balance is insufficient.

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Customer Support

PlanSupport ChannelService Hours
FreeNone—
StandardEmail / Ticket5×8 hours
ProDedicated support group7×8 hours

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License Model Explained

Unlike products such as PagerDuty that charge for every user, Flashduty uses a License (active user) billing model—only members who need to view and handle incidents require a License. Other members can receive alert notifications at no additional cost.

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Who Needs a License?

RoleLicense Required?Explanation
On-call engineers✅Need to view incident details, acknowledge, and handle incidents
Team leads✅Need to view incidents, configure escalation rules and schedules
Notified developers / ops❌Only need to passively receive notifications, no platform login required
Management❌Can monitor overall status via analytics dashboards or status pages
External collaborators❌Get information through webhooks, email, or status pages
Cost advantage for large teams: In practice, a 100-person engineering team typically has only 10–20 people who actively handle incidents day-to-day. The rest only need to receive notifications when relevant incidents occur. This means you may only need 10–20 Licenses instead of paying for all 100 people—reducing costs by 80%–90%.

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Why the License Model?

Traditional per-user pricing (like PagerDuty) requires purchasing a seat for every user who receives notifications, which creates two problems in practice:
  1. Wasted spend: Most team members only need to receive notifications when incidents occur—they never log in to view or handle incidents—yet each still requires a full-price seat
  2. Insufficient notification coverage: To control costs, organizations often limit who receives notifications, causing critical information to miss key stakeholders
Flashduty’s License model decouples incident handling capability from notification delivery:
  • Members with a License: Full permissions to view, handle, and configure incidents
  • Members without a License: Can passively receive all alert notifications (email, SMS, voice call, IM), share the tenant’s notification quota, ensuring information reaches everyone who needs it
This approach ensures comprehensive notification coverage while significantly reducing total cost of ownership.

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License Types

  • Permanently valid within the purchase period
  • Cannot be preempted
  • Administrators can grant fixed Licenses to members
  • Suitable for members who need to handle incidents and configure business settings

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Permissions for Members Without License

Members without a License have limited functionality and can only passively receive alert messages.
CapabilityDescription
View incidents❌ Cannot view incident list/details
Handle incidents❌ Cannot acknowledge, close, or perform other operations
Receive notifications✅ Can passively receive alert messages (email, SMS, voice call, IM)
Escalation rule reference✅ Can be added as notification targets in escalation rules
Notification quota✅ Shares the tenant’s email, SMS, and phone call quota

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RUM Pricing

RUM uses a pay-as-you-go model, billed by the number of sessions used.

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Plan Comparison

Free

¥0 / Free foreverFor testing and evaluation

Pro

Pay-as-you-goFor production environments, all application types

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Features and Pricing Details

FeatureFreePro
Session Analysis (views, resources, errors, etc.)1,000/month per appUnlimited, ¥9.0 / 1K sessions
Session Replay (user behavior recording)500/month per appUnlimited, ¥12.0 / 1K sessions
Web Performance Monitoring❌✅
AI Error Tracking❌✅
Advanced Dashboards❌✅
Frontend-Backend Correlation (Tracing)❌✅

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Data Retention

Data TypeFreePro
Sessions / Views / Errors / Actions30 days30 days
Resources / Long Tasks15 days15 days
The Free plan is suitable for evaluating product features. The Pro plan is billed based on actual usage with no large upfront costs.

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FAQ

Members who use commercial features (viewing or handling incidents) within the month are counted as active users. Receiving alert notifications alone does not count as active usage. At the end of each monthly cycle:
  • Fixed Licenses remain valid
  • Temporary Licenses are automatically released
  • When a member is deleted, their License is automatically released
Only members who need to log in to the platform to view incident details, acknowledge, and handle incidents require a License. Members who only receive alert notifications do not need one.How to estimate: Count the core personnel in your team who participate in daily on-call and incident response, typically:
  • Frontline on-call engineers
  • Team leads involved in incident handling
  • Administrators who configure escalation rules and schedules on the platform
Real-world example: For a 100-person engineering team, typically only 10–20 people need to log in and handle incidents daily. The remaining 80–90 people only need to receive notifications when relevant incidents occur. Therefore, you only need 10–20 Licenses, saving 80%–90% compared to paying for every team member.
  • Can: Passively receive alert messages (email, SMS, voice call, IM), be referenced as notification targets in escalation rules, share tenant notification quota
  • Cannot: View/handle incidents, perform any platform configuration operations
In escalation rules, you can choose to notify members without a License about incidents, but they cannot perform any operations on the incident. This means you can include your entire team in the notification scope without purchasing a License for every person.
  • Session Analysis: Each complete session of a user visiting the application, including page views, resource loads, errors, etc.
  • Session Replay: Sessions that record user behavior for replaying user interactions
Both are billed independently based on the actual number of sessions generated.
Yes. Flashduty offers an On-Premises edition with all Pro features, plus:
  • Local data storage
  • Internal system integration
  • No public network dependency
Private deployment has higher maintenance costs and a different pricing model than SaaS. Unless you have specific requirements, we recommend using the cloud service.
Please contact us for On-Premises pricing.
Yes. The On-call Pro plan offers a free trial with full access to all Pro features. Contact our sales team to request a trial.

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Contact Sales

Get Professional Purchasing Guidance

For more pricing details or enterprise quotes, please contact our sales team.📧 contact-us@flashcat.cloud
📞 010-53675832