Incident List
Flashduty On-call provides two entry points to view the incident list. One is within a channel, the other is under the Incident Management menu. The difference is that under Incident Management, you can see incidents from multiple channels, even all incidents across the entire account.
| # | Feature | Description |
|---|---|---|
| 1 | Assignee | Defaults to incidents Assigned to Me, can switch to view all incidents in the account |
| 2 | My Channels | Defaults to all channels, can switch to view incidents in My Channels |
| 3 | Processing Progress | Filter incidents by progress, defaults to All |
| 4 | Time Filter | Supports relative time and custom range filtering |
| 5 | Search | Supports searching by incident ID; if assignee is set to “Assigned to Me”, also supports fuzzy matching on “Incident Title” |
| 6 | More Filters | Supports rich dimension filtering including severity, labels, or custom fields |
| 7 | View Settings | Supports rich rendering options including custom display attributes and even aggregate views |
| 8 | Pagination | Pagination and items per page adjustment |
To improve performance, when search conditions match more than 1000 incidents, the system only displays 1000+, not the exact number. Therefore, you can only view 1000 incidents through pagination. To see more, please adjust your search time range or use the Incident Query API to get all data.
Using Aggregate View
Aggregate view provides a different perspective for viewing incidents, where you can define different aggregation dimensions. The essence of aggregation dimensions is real-time Group By, such as viewing grouped by severity.
To improve performance, in aggregate view, the system matches at most 100 records for aggregation. Therefore, the list you see may not contain all matching data. If this concerns you, please switch to list view.
Using More Filters
Flashduty On-call provides filtering capabilities across various dimensions with ample flexibility. Typical scenarios include:- Search for incidents triggered by the “Host Down” alert policy based on
checklabel - Search for incidents marked as “false positive” based on the false alarm field
Custom Rendering
Under the Settings tab, select or deselect the following to customize incident list display:| Option | Description |
|---|---|
| Basic Attributes | Define whether to show duration, responders, and other basic info |
| Custom Fields | Select platform-defined custom fields; if incident doesn’t have this field, displays ”-“ |
| Labels | Filter and select labels; if incident doesn’t have this label, displays ”-“ |
Incident Details
Incident details is the main entry point for investigating incidents, displaying all available information. Especially on the incident overview page, Flashduty On-call centrally displays the information you need most.
| # | Area | Description |
|---|---|---|
| 1 | Key Information | Incident title, severity, processing progress, ID number |
| 2 | Action Area | Various high-frequency action buttons; more actions include custom actions and low-frequency buttons; War Room creation requires enabling War Room in IM integration |
| 3 | Details | Incident description, label info; AI Summary can quickly extract incident details and output in three dimensions: event overview, impact scope, and actionable measures; labels support drag-to-sort and JSON view display |
| 4 | Associated Alerts | All grouped alerts associated with the incident, supports filtering by progress and view switching |
| 5 | Comprehensive Info | Shows incident attributes, processing status, images, and responder info |
| 6 | Custom Fields | Custom field configuration area |
FAQ
Console error: Due to the large volume of data, we are unable to respond...
Console error: Due to the large volume of data, we are unable to respond...
This error often appears on incident/alert list queries, analytics dashboards, etc. It’s mainly because the system matched too much data and the query timed out.In this case, please narrow your query scope, such as time range, or use more precise query conditions. If issues persist, please contact us.