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Accessing Personal Center

Hover over the user icon in the lower left corner, select Basic Information or click Platform Management. Personal Center Entry

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Basic Information

ConfigurationDescription
Account TypePrimary account or member account
NicknameSupports Chinese and English, used for display
Email/Phone NumberVerification code required when modifying
For supported phone number regions, refer to FAQ.

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Notification Preferences

Configure different notification methods by alert severity.
Personal preferences are only used when:
  • Incident is directly assigned to an individual, or
  • Escalation rule is set to “Direct Message + Follow Personal Preferences”
To use Dingtalk, WeCom, Feishu/Lark, or other IM notifications, first complete account linking in the corresponding app.

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APP Key

APP Keys are used for API request authentication.
LimitDescription
Maximum CountUp to 5 per account
Permission ScopeHas all API operation permissions
Security NoteOnly displayed at creation, please save securely
  • APP Key leakage may cause data security risks, please keep it confidential
  • Confirm no business dependencies before deletion; services using that key will fail immediately after deletion

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Flashduty APP

PlatformDownload Method
iOSSearch “Flashduty” in App Store
AndroidDownload from major app stores (Harmony OS not currently supported)
After downloading, select a login method to complete account linking. We recommend enabling system notification permissions and allowing urgent incident notifications in Do Not Disturb mode.

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FAQ

  1. Check if the channel has escalation rules configured. Without escalation rules, incidents won’t trigger notifications
  2. Check the direct message channel settings in escalation rules. Only “Follow Personal Preferences” mode uses your personalized configuration; “Follow Unified Settings” mode ignores personal preferences
Go to Channel Details → Escalation Rules to view current settings.

Escalation Rules

Set notification channel to “Follow Personal Preferences”

Feishu/Lark Integration

Link Feishu/Lark app to receive notifications