Why Post-Mortems Matter
After an incident is resolved, does your team breathe a sigh of relief and move on? If you don’t take the time to review and reflect, the same issues are likely to resurface in a different form. A post-mortem is about helping your team step back after the dust settles and systematically answer three questions: What happened, why it happened, and how to prevent it from happening again. Flashduty integrates post-mortems directly into your incident management workflow — create a report from the incident detail page with one click, let AI draft the initial content, collaborate with your team to refine it, and produce an archivable, traceable post-mortem report.The post-mortem feature is available on the Professional plan only.
What Does a Post-Mortem Report Look Like
A typical post-mortem report contains:- Linked incident: Which incident this report is written for
- Key metrics: Severity, incident time range, duration, and responders
- Report body: A detailed analysis organized by template sections — typically including summary, root cause analysis, impact, timeline, corrective actions, and lessons learned
- Follow-up items: Action items that need to be carried out after the review
- Author list: Everyone who contributed to writing the report
Report Status
A post-mortem report has two statuses:| Status | Meaning |
|---|---|
| Draft | The report is still being written and can be freely edited |
| Published | The report is finalized and available for the team to review |
Ownership
When a post-mortem report is created, it automatically inherits the channel and team from the linked incident, making it easy to manage and browse reports by team.What Makes Flashduty Post-Mortems Different
AI Writes the First Draft
No more staring at a blank page. Click Generate Post-Mortem Report, and the system will analyze the incident’s alert data, response timeline, and even war room discussions to produce a complete first draft. All you need to do is refine and supplement it.Collaborate Like an Online Document
Multiple team members can open and edit the same report simultaneously — changes are visible in real time with no conflicts.Standardize with Templates
The system provides built-in templates in both Chinese and English, and you can create custom templates tailored to your team. Consistent templates ensure that no critical section is missed in any post-mortem.Rich Media Support
The editor supports pasting or dragging images directly, making it easy to include monitoring screenshots, architecture diagrams, or other key visuals in your report.A Complete Post-Mortem Workflow
Create a Report from an Incident
From the incident detail page, select the incident and a template, then create a post-mortem report with one click. The system automatically extracts key information from the incident as the report’s baseline data.
Write the Report
Use the online editor to write the report body — let AI generate the first draft, then collaborate with your team to refine it. You can also edit the title, key metrics, and follow-up items.