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Flashduty Status Pages allow users to actively subscribe to service status updates. When a new event is published or an event status changes, you can choose to push notifications to subscribers.

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Subscription methods

Different status page types support different subscription methods:
Status page typeSubscription methodDescription
PublicEmailVisitors subscribe with an email address; email confirmation is required
InternalIM integrationInternal users receive push notifications through linked IM platforms

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User self-service subscription

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Email subscription (public status pages)

When a visitor enters an email address on a public status page, the system sends a confirmation email. The confirmation email is valid for 5 minutes; after expiration, the visitor must resubmit.
1

Enter email address

The visitor enters their email address in the subscription area at the bottom of the status page.
2

Choose subscription scope

Select whether to subscribe to all updates, or only updates for specific components or events.
3

Confirm subscription

The visitor clicks the confirmation link in the received email to complete the subscription.
If the visitor changes their subscription scope before confirming, the system updates the pending subscription content without sending a new confirmation email.

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IM subscription (internal status pages)

Internal organization users can receive event push notifications through their linked IM integrations (Feishu/Lark, Dingtalk, WeCom, Slack) after accessing the internal status page. IM subscriptions do not require email confirmation.

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Subscription scope

Subscribers can flexibly choose their subscription scope:
ScopeDescription
All updatesReceive notifications for all events on the status page
By componentReceive notifications only for events related to specific components
By eventReceive only subsequent update notifications for specific events
When “All updates” is selected, component-level and event-level subscription settings are ignored — the subscriber receives all notifications.

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Administrator subscription management

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View subscribers

In the status page settings under Subscription Management, administrators can view the current subscriber list and filter by subscription method or component. The list supports pagination and displays each subscriber’s email address (or user ID), subscription method, and subscribed components.

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Bulk import

Administrators can bulk import subscribers, useful for migration scenarios or pre-configuring subscriptions for specific user groups. The following fields are required for import:
FieldDescription
RecipientEmail address or user identifier
Subscription scopeAll updates, or specific component IDs / event IDs
LocaleLanguage preference for notifications
Subscriptions imported by administrators do not require email confirmation and take effect immediately. Importing a subscription for the same recipient replaces that recipient’s previous subscription settings.

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Export subscribers

Administrators can export the subscriber list, including each subscriber’s recipient address, subscription method, and subscribed components.

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Subscriber self-management

Each subscriber has a unique manage token that allows them to self-manage their subscription:
  • View current subscription: See which components and events they are subscribed to
  • Modify subscription scope: Change subscribed components or events
  • Unsubscribe: Completely opt out of the subscription
The manage token is included at the bottom of every notification email. Subscribers can click the “Manage subscription” link to access the self-management page.

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Subscriptions and component lifecycle

When you delete a component, the system automatically removes all subscription records related to that component. Subscribers who were subscribed to that component will no longer receive related notifications. Similarly, when you delete an event, the system automatically removes all subscription records related to that event.