FAQ

• Need a place to collect alerts from all sources across the company for unified handling, tracking, and analysis
• Need to classify alerts by severity, dynamically notify key personnel through different channels, need automatic escalation processes to prevent unhandled alerts
• Daily alert handling takes most of your energy, need noise reduction to solve alert fatigue

1. We provide more flexible and easy-to-use features
2. We provide more professional and attentive service
3. We provide more reasonable product pricing

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License Allocation Methods

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Members Without Licenses

• Cannot use any features, including viewing incident list/details, can only passively receive alert messages
• When configuring escalation rules, you can choose to notify members without Licenses
• Members without Licenses cannot view, close, or perform other operations on incidents even if they receive messages
• Members without Licenses share the tenant’s email, SMS, phone package quota
• Members without Licenses will see permission denied when logging into the console to view/handle incidents

• We define active users as users who use commercial features that month; they must obtain a License to use
• At the end of each monthly cycle, fixed Licenses held by active users remain valid, temporary Licenses are released
• When a member is deleted, their License is automatically released
• Viewing alerts requires a License; passively receiving notifications doesn’t require a License

• Voice, SMS, Email: We use high-availability services from multiple cloud vendors, can quickly switch when one fails
• IM App Messages: When direct message delivery fails, system uses SMS and email as fallback reminders
• Escalation Rule Settings: We recommend setting loop notifications—if incidents aren’t acknowledged, system notifies multiple times in a loop; or set escalation levels—if current level personnel don’t handle in time, incident escalates to next level

1. If you’re using a phone number registered outside Mainland China, check our supported region list
2. Check your phone’s blacklist or call records for blocking, usually landline numbers like 010xxx or 021xx; if found, remove from blacklist and whitelist
3. If no blacklist is visible on the phone, there may be carrier-level blocking services enabled:
   • China Mobile: Check via WeChat official account “中国移动高频骚扰电话防护”
   • China Telecom: Follow official account “天翼防骚扰” to check
   • China Unicom: Follow official account “沃助理” to check, or call customer service
4. If your number has been ported, check blocking status across multiple carriers
5. Try restarting your phone, reinserting the SIM card, inserting the SIM into another phone to rule out terminal or SIM issues

1. Check spam folder in your email client; if found, move out manually to receive normally
2. Check if your email client has auto-delete rules; if so, modify the rules
3. Contact your company email administrator to check if blocked in backend (Enterprise email like Gmail has strict limits; too many emails may cause blocking). If found, whitelist the email source

1. Select any bot type (e.g., Dingtalk Bot) in the escalation rules
2. Set the webhook URL to your own server endpoint
3. Implement the corresponding IM platform’s message push protocol on your server (i.e., parse the request body according to that platform’s message format)

• Generic Integrations: Email alerts (suitable for almost all alert systems), Custom Event Standard (for self-developed monitoring systems)
• Open Source Integrations: Zabbix, Prometheus, Nightingale, and other common open-source monitoring
• Commercial Integrations: Alibaba Cloud, Tencent Cloud, Huawei Cloud, AWS, Azure, and other commercial cloud monitoring

• Functional Availability: Ensure core functionality is available 99.95% of the time
• Delivery Timeliness: Ensure 99.95% of alerts are delivered within 5 minutes of triggering

1. Multi-datacenter Active-Active: Infrastructure built on multiple data centers, stateful components are all multi-datacenter active-active
2. Asynchronous Processing: Alerts enter async processing immediately after reporting, with retries on errors to reduce alert loss risk
3. Redundant Alerts: For important alerts, redundant notification mechanisms are provided; customers can choose multiple channels for loop notifications to ensure delivery
4. Global Acceleration: Global acceleration enabled for api.flashcat.cloud domain to ensure stable reporting links worldwide
5. Continuous Monitoring: Comprehensive collection of system metrics, regular stress testing, timely or proactive detection of system issues

1. Full-stack HTTPS ensures secure data transmission
2. Sensitive information encrypted in storage, logs anonymized before persisting
3. Important data modifications require MFA verification, operation audit supported
4. Regular participation in internationally and domestically recognized third-party security certification audits (ISO27001, ISO9001)
5. For customers who need it, NDAs can be signed
6. Privacy Policy: View Privacy Policy