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Flashduty On-call War Room is an automated collaboration feature designed for incident emergency response. It creates and manages dedicated communication groups on mainstream instant messaging (IM) platforms throughout the entire incident lifecycle, ensuring teams can respond and collaborate efficiently.

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Key Features

Native Multi-IM Platform Support

Seamless integration with Feishu/Lark, Dingtalk, WeCom, and Slack

One-click Creation

Quickly create dedicated war rooms for active incidents with real-time incident status sync in group chats

Automatic Member Sync

When incident responders change, new members are automatically invited to join the war room

Bidirectional Status Sync

Real-time sync of incident status between war room and Flashduty platform

Operation Audit

All war room related operations are automatically recorded in the incident timeline for review and audit

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Quick Start

1

Configure Integration

Go to On-call → Integration Center → Integration List → Instant Messaging, connect your IM application as needed, and follow the guide to enable war room functionality.

Feishu/Lark Integration

Connect Feishu/Lark application

Dingtalk Integration

Connect Dingtalk application

WeCom Integration

Connect WeCom application

Slack Integration

Connect Slack application
2

Create War Room

On any active incident’s details page, click Create War Room in the upper right corner.
Create War Room in Console
3

Collaborative Handling

When incident responders change, relevant personnel are automatically synced to the war room. Other members can click View War Room on the incident details page to quickly join the conversation.In the war room, members can acknowledge, close, and snooze incidents, and receive incident status updates from Flashduty On-call.
Add Members in Console
4

Dismiss War Room

After the incident is closed, click Dismiss War Room from the … menu on the incident details page.
Dismiss War Room in Console
By deeply integrating emergency processes with instant messaging tools, Flashduty War Room brings you an automated, visual, and traceable incident collaboration experience.

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FAQ

Flashduty implements war room functionality by integrating applications on IM platforms and calling related APIs for group chats, messages, and user information.
When creating or connecting related applications, you need to manually grant necessary permissions to ensure operational security.
Currently supported IM platforms:
PlatformStatus
Feishu/Lark✅ Supported
Dingtalk✅ Supported
WeCom✅ Supported
Slack✅ Supported
  • Due to different levels of openness across IM platforms, the configuration process for accessing war room functionality varies. Flashduty On-call has simplified the configuration steps as much as possible during adaptation.
  • At any given time, the system only supports enabling war room functionality for one IM integration.
War room is an advanced feature in IM integration. Please ensure you have completed all necessary configuration steps according to the official documentation. You can find related guides on the integration configuration page or in Flashduty Docs → Integration Guide.To ensure Flashduty can successfully invite members, it needs to obtain their user ID on the IM platform. Please ensure relevant personnel have completed at least one of the following:
1

Configure Notification Information (Recommended)

On the Flashduty On-call Personal Center → Basic Information page, fill in Notification Email and Notification Phone.
2

Use One-click Link Feature

If your IM integration supports it, use the One-click Link feature on the Link Users page. Flashduty On-call will use the notification email and phone configured in the user’s personal center to call application permissions for user information linking.
One-click Link Users Interface
3

Sign In Within IM App

If your IM integration supports it, complete a sign in within the IM app to automatically link accounts.
If the issue persists, please contact Flashduty technical support.

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AI SRE

Based on War Room functionality and existing Intelligent Grouping and AI Summary capabilities, Flashduty On-call will gradually roll out AI SRE features to provide more comprehensive and intelligent support for incident handling.

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AI Assistant in War Room

Intelligent Q&A

Users can directly @flashduty to ask questions, and AI will quickly parse intent and return relevant information or action suggestions

Real-time Analysis

AI assistant will analyze in real-time based on incident status, monitoring metrics, and historical data to provide detailed impact assessments

Knowledge Push

By analyzing team discussions, proactively extract summaries from the knowledge base and push relevant handling guides to assist root cause identification

Incident Review

Automatically summarize incident lifecycle, extract key decision points and improvement suggestions, and generate structured review documents
More features coming soon…