WeCom

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1. Third-Party App Integration

1. Visit WeCom Admin Console, go to App Management → Apps page, click Add Third-Party App.
2. Enter Flashduty in the search bar, after finding the app, click Add.
3. Modify app Visibility, recommend selecting all employees or specific department nodes to avoid modifying when new enterprise members join. Then click Agree to the above authorization and add to complete installation.
4. Visit WeCom Admin Console, go to My Enterprise page, get Corp ID.
5. Return to Flashduty On-call integration configuration page, fill in the Corp ID obtained in the previous step, click Save to complete integration.

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2. Custom App Integration

1. Visit WeCom Admin Console, go to App Management → Apps page, click Create App.
2. Configure App Logo, App Name, and App Visibility.
3. Return to Flashduty On-call integration configuration page, select whether your WeCom is Non-private deployment version based on your actual situation. If your WeCom is a private deployment version, you need to fill in Endpoint in the configuration page. This address needs to be accessible by Flashduty services—you may consider setting up whitelist authorization for it.
4. Visit WeCom Admin Console, go to My Enterprise page, get Corp ID, and fill it in the Flashduty On-call integration configuration page.
5. Return to WeCom Admin Console, go to App Management page, click the app you created to enter details page. Get AgentId from the page and fill it in the Flashduty On-call integration configuration page.
6. On the app details page, get Secret and fill it in the Flashduty On-call integration configuration page.
7. On the app details page, go to Web Authorization & JS-SDK page, click Set Trusted Domain, and configure as required.

8. On the app details page, go to Receive Messages page, and Set API Receive. Click Random Generate for Token and EncodingAESKey respectively, then copy and save the generated values. Return to Flashduty On-call integration configuration page, fill in the saved Token and EncodingAESKey, click Save to complete integration.
9. Copy the Callback URL from Flashduty On-call integration details page, return to WeCom’s Receive Messages page. In API Receive settings, fill in this Callback URL and the Token and EncodingAESKey saved in the previous step, then click Save.
10. Configure Frontend Trusted Domain

11. Configure Trusted IP Address: 47.93.12.134

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3. Configure War Room

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4. FAQ

After clicking integration save button, system shows 'authorize app first' error?

• Please check if you’ve completed the app installation steps. For example, can you see the Flashduty On-call app in WeCom Workspace
• Please check if you’ve correctly configured Corp ID

How to complete account linking or message delivery shows 'App not linked'?

1. Login to WeCom client (desktop or mobile), go to Workspace, find and open the Flashduty app
2. First entry requires login. Select your member account, after successful login via password or SSO, Flashduty account and WeCom account will be linked
3. Subsequent app access will be automatically passwordless

How to send incident notifications?

1. Before sending notifications, account linking must be completed as described in the previous question
2. Go to the specified channel, navigate to Escalation Rules → Personal Channel, select WeCom as notification method
3. Flashduty On-call supports customizing WeCom notification content. Go to Template Management page to set custom templates

Custom area can display up to 8 lines; excess will be truncated by WeCom.

How to handle alerts within WeCom?

• Click card message to go directly to alert details page
• Click Start Processing to directly set alert to Processing status
• Click Close Directly to directly set alert to Closed status
• Click Snooze 2 hours to snooze the alert for 2 hours. For longer snooze times, click ... in the card’s top-right corner for more snooze options

Why does the card message have a 'Refresh Status' button?

Due to WeCom limitations, after one card interaction, it can only be updated once within 72 hours. Each button operation counts as one interaction.When alert status changes, Flashduty On-call requests to update card content. When alert status changes frequently, cards may not update in real-time due to exceeding update limits. You can click the Refresh button to manually get one card status update opportunity.

How to set Mac desktop to open with system default browser?

Mac desktop defaults to opening links with WeCom’s built-in browser. Try using shortcut ctrl + command + shift + d to enable debug mode, then select Debug → Browser, WebView Related → Open Webpage with System Browser to change link opening method. Use the same shortcut to disable debug mode; settings will be preserved.

Incident notification failed with 'WeCom license not enabled' prompt?

Please contact Flashduty customer service or your dedicated technical support to purchase and enable the license.

Why isn't War Room working as expected?

See the FAQ section in War Room documentation.

Why does opening the app in WeCom Workspace show 'redirect_uri needs to use app trusted domain'?

Please confirm whether the domain in the redirect_uri parameter of the App Homepage URL has completed WeCom’s required domain ownership verification. See WeCom official documentation Enterprise Internal Development Domain Configuration Guide.