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Manually filling in event details is time-consuming and prone to missing key information. Flashduty Status Pages provide event templates that let you quickly publish events using pre-set content, reducing repetitive work. Status pages support two template types: pre-defined templates and message templates.

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Pre-defined templates

Pre-defined templates are used to quickly create events with complete initial information. Each pre-defined template contains the following fields:
FieldDescription
TitleEvent title
TypeEvent type: Incident or Maintenance
StatusInitial event status
DescriptionDetailed event description

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Use cases

Pre-defined templates are ideal for foreseeable, recurring event scenarios. For example:
  • Routine maintenance: Create a template titled “Scheduled System Maintenance” with status pre-set to Scheduled and standard maintenance notification wording in the description
  • Known issues: Create templates for common service degradation scenarios with pre-set titles and descriptions

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Manage pre-defined templates

1

Create a template

In the status page settings under the Templates tab, select Pre-defined Templates and click Create Template. Fill in the title, type, status, and description.
2

Use a template

When publishing an event, select a pre-defined template. The system auto-fills the template fields, which you can then adjust as needed.
3

Edit or delete

You can modify a template’s title, description, and status at any time, or delete templates that are no longer needed.

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Message templates

Message templates are used to pre-set update messages for different event status stages. Unlike pre-defined templates which focus on event initialization, message templates focus on the notification wording used as events progress. Each message template contains the following fields:
FieldDescription
TitleTemplate name
TypeEvent type: Incident or Maintenance
MessagesPre-set update text for each event status

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Message mapping

Message templates provide pre-set text for each status in the event lifecycle:
StatusExample pre-set message
Investigating”We are investigating an issue affecting [service name].”
Identified”The issue has been identified and the team is actively working on a fix.”
Monitoring”A fix has been implemented and we are continuing to monitor.”
Resolved”The issue has been resolved and service is operating normally.”

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Use cases

Message templates are ideal for standardizing event update wording, ensuring that different team members use consistent language when progressing events.

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Manage message templates

1

Create a template

In the status page settings under the Templates tab, select Message Templates and click Create Template. Fill in the title, type, and message content for each status.
2

Use a template

When adding a timeline update to an event, select a message template. The system auto-fills the message text based on the current event status.
3

Edit or delete

You can update a template’s title, type, and message content at any time, or delete templates that are no longer needed.

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Template preference

You can configure a default template type in the status page settings. When publishing events, the corresponding template list will be shown by default. This preference does not prevent you from switching to other template types.