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Flashduty On-call has adapted webhook protocols for some common ticketing and deployment systems. For these systems, you should first use the corresponding integrations. This integration provides a standard HTTP interface that requires your development adaptation, with the benefit of integrating with any deployment system.

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Steps

1

Enter Integration Center

Go to Flashduty console, select Integration Center => Change Events to enter the integration selection page.
2

Create Integration

Select Custom Event integration and define a name for the current integration.
3

Get Push URL

Click Save, then copy the newly generated Push URL from the current page for later use.

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Implement Protocol

Please refer to the Developer Documentation to complete protocol development.

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Best Practices

Labels describe events and should be as rich as possible:
  • Change scope: such as host, cluster, etc.
  • Change ownership: such as team, owner, etc.

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FAQ

Troubleshoot in Flashduty On-callCheck if the integration shows Latest Event Time. If not, Flashduty hasn’t received the push—prioritize troubleshooting your system.Troubleshoot in Your System
  1. Confirm the request URL matches exactly with the URL in integration details
  2. Confirm your service can access the external api.flashcat.cloud domain. If not, you need to enable external network access for the server, or specifically enable external access for Flashduty On-call’s domain
  3. Print Flashduty service response to check for specific error messages
If the root cause is still not found after the above steps, please contact us with the request_id from the response.