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Telegram bot is a group chat notification channel. You can configure a Telegram bot in a channel’s escalation rule to push incident notifications to specified Telegram group chats.

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Prerequisites

Before configuring, you need to create a Telegram Bot and obtain the following information:
  1. Bot Token / Webhook URL: The Token obtained after creating a Bot via BotFather, or an accessible Telegram service proxy address.
  2. Chat ID: The Chat ID of the group where you want to receive notifications. You can obtain the group Chat ID by adding the Bot to the group and using the Telegram API.
Telegram services may not be directly accessible in some regions. Ensure the Webhook URL you use is accessible in your current network environment.

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Configuration steps

Add a Telegram bot notification channel in a channel’s escalation rule:
1

Enter escalation rule configuration

Go to Channel Details → Escalation Rule → Select or create a level → Under notification methods, select Group Chat Notification → Telegram.
2

Enter Webhook URL

Enter the Bot Token or an accessible Telegram service proxy address.If you have previously configured a bot of the same type, the system displays historical records in the dropdown for quick selection.
3

Enter Chat IDs

Enter the Chat IDs of the groups that should receive notifications. Multiple Chat IDs are supported. Press Enter after each ID to confirm, and the system displays them as tags.
4

Set alias (optional)

You can set an alias for this bot to help you remember and distinguish different notification channels.
5

Advanced settings (optional)

Expand Advanced Settings to configure severity filtering:
SettingDescription
Severity filterSelect which alert severity levels trigger notifications. Incidents with unselected severity levels will not be pushed to this Telegram group
6

Save configuration

After completing the configuration, save the escalation rule to apply changes.

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FAQ

Check whether the Webhook URL is accessible in your current network environment. Telegram services may be restricted in some regions. Consider using a reliable proxy service address.
After adding the Bot to the target group, you can call the Telegram Bot API getUpdates method to obtain the group Chat ID. You can also use tools like @userinfobot.
Yes. Enter multiple Chat IDs in the Chat IDs field to push notifications to multiple groups at the same time.