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Sync SolarWinds alert events to Flashduty via webhook for automated alert noise reduction.

In Flashduty


You can obtain an integration push URL through either of these two methods:

Using Private Integration

Choose this simpler option when you don’t need to route alert events to different channels.

Using Shared Integration

Choose this option when you need to route alerts to different channels based on the alert event payload.

In SolarWinds


I. SolarWinds Alert Push Configuration

Step 1: Configure Flashduty Alert Channel

Prerequisites
  1. SolarWinds has five types of alerts (Anomaly, Entity, Event, Log, Metric Group), each requiring a different alert channel, so five alert channels need to be created
  2. When creating Webhook channels, it’s recommended to name them using the format: Type_Flashduty, for example: Anomaly_Flashduty
  3. When selecting Select Custom Body Template Based On The Alert Types, the system will generate a default HTTP POST Body. Please do not modify the generated template content
Getting Started
  1. Log in to your SolarWinds console
  2. Find Settings in the left navigation bar, select Notification Services and click Webhook to enter the new alert channel page
drawing
  1. Click CREATE CONFIGURATION to create the corresponding alert channel
  2. Select POST for Method, name it according to the prerequisites, e.g., Anomaly_Flashduty
  3. Fill in the integration push URL in Destination URL (enter the integration name on the current page, save to generate the URL)
  4. Select application/json for Content Type
  5. Choose the type you need to create in Select Custom Body Template Based On The Alert Types, e.g., Anomaly Based Alert
  6. Leave HTTP POST Body unchanged, use the system-generated default
  7. Click CREATE to save after configuration
drawing
  1. Repeat the above steps to create other types of Webhook channels as needed

Step 2: Use the Alert Channel Created in Step 1 in Alert Policies

  1. Find Alerts in the left navigation bar, select Alert Settings
  2. Create or edit existing policies (configure alert rules as needed, alert rule configuration is omitted here)
  3. In the Actions section of the policy configuration page, select Webhook for Services
  4. Select the Anomaly_Flashduty channel created in Step 1 for Configuration
  5. Keep Send an additional notification when the Alert is cleared enabled
drawing
  1. Click Save after completing other configurations

II. Status Mapping

SolarWindsFlashdutyStatus
CriticalCriticalCritical
WarningWarningWarning
InfoInfoInfo