War-room

Flashduty's "War Room" is an automated collaboration feature designed for incident response. It creates and manages dedicated communication groups throughout the entire incident lifecycle on mainstream instant messaging (IM) platforms, ensuring that teams can respond and collaborate efficiently.

Key Features

Native support for multiple IM platforms

Seamlessly integrates with Feishu/Lark, Dingtalk, WeCom, and Slack.

Full incident lifecycle management

One-click creation: Quickly create a dedicated war room for an active incident and sync its status in the group chat in real-time.

Automatic member synchronization: When incident responders change, new members are automatically invited to the war room.

Two-way status synchronization: The incident status is synchronized in real-time between the war room and the Flashduty platform.

Operation audit: All war room-related actions are automatically recorded in the incident timeline for review and auditing.

Getting Started

Configure integration

Go to On-call → Integrations → Integration List → Instant Messaging, connect your IM application as needed, and follow the guide to enable the war room feature.

Create a war room

On the details page of any active incident, click Create war room in the upper right corner.

Collaborate on resolution

When incident responders change, the relevant personnel are automatically synchronized to the war room. Other team members can click View war room on the incident details page to quickly join the conversation.

Within the war room, members can acknowledge, close, and snooze the incident, and receive status updates from Flashduty.

Disband the war room

After the incident is closed, click Dissolve war room in the ... menu on the incident details page.

By deeply integrating the response process with instant messaging tools, the Flashduty War Room provides an automated, visualized, and traceable incident collaboration experience.

FAQ

How does Flashduty manage war rooms for incidents?

Flashduty implements the war room feature by integrating with IM platforms and using their APIs for group chats, messages, and user information.

When creating or connecting an application, you need to manually grant the necessary permissions to ensure secure operation.

Which IM platforms does the Flashduty War Room feature support?

Currently, the following IM platforms are supported:

Feishu/Lark

Dingtalk

WeCom

Slack

Due to the different levels of openness of each IM platform, the configuration process for the war room feature may vary. Flashduty has simplified the configuration steps as much as possible.

The system only supports enabling the war room feature for one IM integration at a time.

Why is my war room feature not working as expected?

The war room is an advanced feature within IM integration. Please ensure you have completed all necessary configuration steps according to the official documentation. You can find guidance on the integration configuration page or in Flashduty Docs → Integration Guides.

To ensure Flashduty can successfully invite members, their user IDs from the IM platform are required. Please make sure the relevant personnel have completed at least one of the following actions:

(Recommended) On the Flashduty Profile → Basic Information page, fill in the Notification Email and Notification Phone.

If your IM integration supports it, use the one-click link feature on the Link Users page. Flashduty will link user information by calling the application permissions based on the Notification Email and Notification Phone configured on the user's Flashduty Profile → Basic Information page.

If your IM integration supports it, log in within the IM application to automatically bind your account.

If the problem persists, please contact Flashduty technical support.

AI SRE

Building on the War Room feature and existing capabilities like Smart Grouping and AI Summary, Flashduty will gradually introduce the AI SRE feature to provide more comprehensive and intelligent support for incident handling.

AI Assistant in the War Room

Intelligent Q&A: Users can directly @flashduty to ask questions. The AI will quickly parse the intent and return relevant information or operational suggestions.

Real-time analysis: The AI assistant will provide detailed impact assessments by analyzing incident status, monitoring metrics, and historical data in real-time.

Knowledge push: By analyzing team discussions, it proactively extracts summaries from the knowledge base and pushes relevant handling guides to assist in root cause analysis.

Incident review: Automatically summarizes the incident lifecycle, extracts key decision points and improvement suggestions, and generates a structured post-mortem document.

More features are coming soon...

Key Features#

Getting Started#

FAQ#

AI SRE#

AI Assistant in the War Room#

Key Features

Getting Started

FAQ

AI SRE

AI Assistant in the War Room