Personal Preferences

Personal Center

Access Personal Center: Hover your mouse over the user icon in the bottom left corner, select Basic Information, or click Platform Management in the bottom left corner.

View your account's personalized settings and configure personal contact information, account password, APP Key, notification methods, etc.

You can configure the following items in Account Settings:

Basic Information: Such as nickname, email, password, etc.

APP Key: Create or Delete APP keys.

Notification Methods: Configure according to personal preferences.

Basic

There are two types of account identities: primary account and member account.

Account nicknames support both Chinese and English characters, mainly used for display purposes.

Verification code is required when modifying email or phone.

Currently supported regions for phone numbers: mainland China, United States, Canada, Indonesia, Germany, Malaysia, Australia, Singapore, Thailand, Russia, South Korea, Saudi Arabia, Vietnam, Japan.

Notification Methods

Different notification methods can be configured for different alert severity levels.

Notifications will follow personal preferences only when incidents are directly assigned to an individual, or when assigned through an escalation rule with personal chat enabled and set to follow personal preferences.

When configuring IM applications like Dingtalk, WeCom, or Feishu/Lark, you need to first associate the application to receive corresponding notifications.

APP Key

APP key is an essential credential for API requests.

Each account can create up to 5 keys. Deleting a key releases the quota, please allocate them wisely.

APP key value is only displayed upon successful creation, please store it securely.

注意

Each APP key has full API operation permissions. Please keep your created App keys safe and avoid leakage.

When deleting an APP key, ensure no business is using it. Once deleted, any business referencing that key will become invalid.

Flashduty APP

iOS users can download the app from the App Store, while Android users can download it from major app stores (HarmonyOS is not currently supported).

After downloading, open the Flashduty APP and choose different login methods. Once logged in, your account will be linked.

Regarding app settings: You need to enable system notifications, and in Do Not Disturb mode, you can allow notifications for urgent incidents.

FAQ

Why am I not receiving notifications even though I've set up personal notification preferences?

How Flashduty assigns responders and sends notifications depends solely on the escalation rule settings. This means if you haven't set up an escalation rule, no notifications will be triggered when an incident occurs.

Additionally, the personal chat notification channel in escalation rules supports two settings: "Follow Personal Preferences" and "Follow Unified Settings". Only under "Follow Personal Preferences" will notifications be sent according to your personal settings. If "Follow Unified Settings" is selected, all users will receive notifications according to this unified setting, regardless of their personal preferences.

Check your specific settings in Channel Details => Escalation Rules.

Preferences

Personal Center#

Basic#

Notification Methods#

APP Key#

Flashduty APP#

FAQ#

Personal Center

Basic

Notification Methods

APP Key

Flashduty APP

FAQ