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中文EnglishRoadmapAPI官网控制台
中文EnglishRoadmapAPI官网控制台
  1. Platform
  • Introduction
  • On-call
    • Getting Started
      • Quick start
      • FAQ
      • Product Comparison
    • Incidents
      • What is an Incident
      • View Incidents
      • Handle Incidents
      • Escalations and Assignments
      • Custom Fields
      • Custom Actions
      • Alert Noise Reduction
      • Past Incidents
      • Outlier Incidents
    • Configure On-call
      • Channels
      • Integrate Alerts
      • Alert Noise Reduction
      • Escalation Rules
      • Label Enrichment
      • Schedules
      • Templates
      • Service Calendars
      • Preferences
      • Alert Routing
      • Silence and Inhibition
      • Filters
      • Notification Bots
      • Alert Pipeline
    • Advanced Features
      • Referencing Variables
      • Dynamic Assignment
      • Insights
    • Integrations
      • Alerts integration
        • Standard Alert Integration
        • Email Integration
        • Nightingale/FlashCat Integration
        • Prometheus Integration
        • Grafana Integration
        • Zabbix Integration
        • Uptime Kuma Integration
        • Alibaba Cloud ARMS Integration
        • Alibaba Cloud Monitor CM Event Integration
        • Alibaba Cloud Monitor CM Metrics Integration
        • Alibaba Cloud SLS Integration
        • AWS CloudWatch Integration
        • Azure Monitor Integration
        • Baidu Cloud BCM Integration
        • Huawei Cloud CES Integration
        • Influxdata Integration
        • Open Falcon Integration
        • PagerDuty Integration
        • Tencent BlueKing Integration
        • Tencent Cloud CLS Integration
        • Tencent Cloud Monitor CM Integration
        • Tencent Cloud EventBridge
        • OceanBase Integration
        • Graylog Integration
        • Skywalking Integration
        • Sentry Integration
        • Jiankongbao Integration
        • AWS EventBridge Integration
        • Dynatrace Integration
        • Huawei Cloud LTS Integration
        • GCP Integration
        • Splunk Alert Events Integration
        • AppDynamics Alert Integration
        • SolarWinds Alert Events Integration
        • Volcengine CM Alert Events Integration
        • Volcengine CM Event Center Integration
        • Volcengine TLS Integration
        • OpManager Integration
        • Meraki Integration
        • Keep Integration
        • ElastAlert2 Alert Integration
        • StateCloud Alert Events
        • Guance Alert Events
        • Zilliz Alert Events
        • Huawei Cloud APM Alerts
        • zstack integration
      • Change integration
        • Standard Change Event
        • Jira Issue Events
      • IM integration
        • Feishu (Lark) Integration Guide
        • Dingtalk Integration
        • WeCom Integration
        • Slack Integration
        • Microsoft Teams Integration
      • Single Sign-On
        • Authing Integration
        • Keycloak Guide
        • OpenLDAP Guide
      • Webhooks
        • Alert webhook
        • Incident webhook
        • Costom action
  • RUM
    • Getting Started
      • Introduction
      • Quick start
      • FAQ
    • Applications
      • Applications
      • SDK Integration
      • Advanced Configuration
      • Analysis Dashboard
    • Performance Monitoring
      • Overview
      • Metrics
      • Performance Analysis
      • Performance Optimize
    • Error Tracking
      • Overview
      • Error Reporting
      • Issues
      • Source Mapping
      • Error Grouping
      • Issue States
      • Issue Alerting
    • Others
      • Terminology
      • Data Collection
      • Data Security
  • Platform
    • Teams and Members
    • Permissions
    • Single Sign-On
  • Terms
    • Terms of Service
    • User Agreement/Privary Policy
    • SLA
    • Data Security
  1. Platform

Teams and Members

Team Overview#


A team is a collection of members, which can be understood as a group. You can organize members with different responsibilities or projects into teams for managing channels, assign notifications, schedules, and service calendars.

Team Management#


Team Search#

All teams are displayed by default, with an option to show only 'my' teams
Supports fuzzy search by team name, member search is not supported

Create and Edit#

Team quantity limit: Currently unlimited
Number of users that can be added to a team: Currently unlimited
A member can belong to multiple teams
You can modify the name, description, and members of existing teams
When modifying team members, please ensure the member actually belongs to the team

Delete Team#

注意
Before deletion, please confirm if there are any channels, escalation rules, or other associated items with this team
After deletion, other associated paths will become invalid immediately and cannot be recovered, please proceed with caution

Member Management#


Invitation Methods#

The console only supports email invitations, with the username defaulting to the email prefix, which can be modified in account settings after activation
You can send invitations through Open API, which supports phone invitations
The system will send SMS or email to invited colleagues, with a daily invitation limit of 200 people and a maximum of 10 people per invitation
Additionally, you can contact the organization administrator to configure SSO, where new member accounts are created automatically upon login
After sending an invitation, the account will be activated upon the recipient's login. Unactivated accounts cannot receive alert notifications

Inviting Members#

When inviting members, you can directly assign them a role; Learn about permission design
For email invitations, invited members will receive a notification email with a direct login verification link
For SMS invitations, invited members will receive an SMS notification
Invited members can log in using the verification method used in the invitation (email or phone)

Role Changes#

Account administrators can change member roles
Members can downgrade their own roles but cannot upgrade them

Delete Members#

注意
Member deletion is irreversible, please proceed with caution
When a member is deleted, their data will not be deleted

FAQ#


Email invitation verification email not received
Please verify the email address is correct, check the spam folder, and ensure no blocking policies are set. If everything is normal, try having the inviter resend the invitation or contact official technical support
SMS invitation verification message not received
Please verify the phone number is correct and no blocking policies are set. If everything is normal, try having the inviter resend the invitation or contact official technical support
Can the same member belong to multiple tenant entities?
Yes, for example, if member A belongs to multiple entities, they will be prompted to select which entity to log into during login
Can phone numbers or emails be duplicated for members under the same account entity?
No, phone numbers and emails must be unique
Why can't administrators modify other members' emails or phone numbers?
Phone numbers and emails are crucial channels for incident notifications and console login. To prevent unauthorized modifications that could lead to unexpected incidents, only the members themselves can modify these details, and verification is required

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