Microsoft Teams Integration

Integrate Microsoft Teams as a third-party application to receive and respond to alerts within Microsoft Teams.

I. Install the Application

Microsoft Teams integration is currently in Beta. Before connecting, you need to complete the following steps:

注意

These steps must be completed by a Microsoft Teams administrator

1. Download the Application Package

Download FlashDutyBot.zip to your local machine

2. Upload the Application Package

Go to Microsoft Teams, navigate to [+Apps] - [Manage your apps] - [Upload an app] - [Upload an app to your org's app catalog] and upload the FlashDutyBot.zip package

3. Configure Application Visibility

Go to Microsoft Teams Admin Center, locate the FlashDuty app, and set the app visibility to everyone (or your custom scope)

提示

If the app status shows [Blocked], please wait a moment and refresh the page or modify it manually

4. Verify Installation

Wait a few minutes, and organization members should be able to find the app under [+Apps] - [Built for your org]

II. Associate Teams

1. Add FlashDuty App to Target Team

1.1 Find the FlashDuty App

If the app is not available, please contact your Microsoft Teams organization administrator

1.2 Add to Target Team

注意

Note: You must select the General Channel of the target Team, otherwise incidents cannot be sent to the Team

2. Send Association Command

@FlashDuty and send linkTeam {ID} to the added Team, then click Associate Now

III. Associate Users

1. Add FlashDuty App

1.1 Find the FlashDuty App

If the app is not available, please contact your Microsoft Teams organization administrator

1.2 Click Add Button

注意

Note: You must select the General Channel of the target Team, otherwise incidents cannot be sent to the Team

2. Send Association Command

Copy the command: linkUser {} and send it to the chat, then click Associate Now

Common Issues

Team or individual not receiving messages

Please check if the team and users are successfully associated in Integration Center => Instant Messaging => Microsoft Teams

How to view associated teams and users

Please check in Integration Center => Instant Messaging => Microsoft Teams under Associated Teams and Associated Users

How to remove team and user associations

Currently not supported

Microsoft Teams Integration

I. Install the Application#

1. Download the Application Package#

2. Upload the Application Package#

3. Configure Application Visibility#

4. Verify Installation#

II. Associate Teams#

1. Add FlashDuty App to Target Team#

1.1 Find the FlashDuty App#

1.2 Add to Target Team#

2. Send Association Command#

III. Associate Users#

1. Add FlashDuty App#

1.1 Find the FlashDuty App#

1.2 Click Add Button#

2. Send Association Command#

Common Issues#

I. Install the Application

1. Download the Application Package

2. Upload the Application Package

3. Configure Application Visibility

4. Verify Installation

II. Associate Teams

1. Add FlashDuty App to Target Team

1.1 Find the FlashDuty App

1.2 Add to Target Team

2. Send Association Command

III. Associate Users

1. Add FlashDuty App

1.1 Find the FlashDuty App

1.2 Click Add Button

2. Send Association Command

Common Issues