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  1. IM integration
  • Introduction
  • On-call
    • Getting Started
      • Quick start
      • FAQ
      • Product Comparison
    • Incidents
      • What is an Incident
      • View Incidents
      • Handle Incidents
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      • Custom Fields
      • Custom Actions
      • Alert Noise Reduction
      • Past Incidents
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    • Configure On-call
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      • Integrate Alerts
      • Alert Noise Reduction
      • Escalation Rules
      • Label Enrichment
      • Schedules
      • Templates
      • Service Calendars
      • Preferences
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      • Silence and Inhibition
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      • Notification Bots
      • Alert Pipeline
    • Advanced Features
      • Referencing Variables
      • Dynamic Assignment
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    • Integrations
      • Alerts integration
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        • StateCloud Alert Events
        • Guance Alert Events
        • Zilliz Alert Events
        • Huawei Cloud APM Alerts
        • zstack integration
      • Change integration
        • Standard Change Event
        • Jira Issue Events
      • IM integration
        • Feishu (Lark) Integration Guide
        • Dingtalk Integration
        • WeCom Integration
        • Slack Integration
        • Microsoft Teams Integration
      • Single Sign-On
        • Authing Integration
        • Keycloak Guide
        • OpenLDAP Guide
      • Webhooks
        • Alert webhook
        • Incident webhook
        • Costom action
  • RUM
    • Getting Started
      • Introduction
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    • Applications
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      • Advanced Configuration
      • Analysis Dashboard
    • Performance Monitoring
      • Overview
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      • Overview
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    • Others
      • Terminology
      • Data Collection
      • Data Security
  • Platform
    • Teams and Members
    • Permissions
    • Single Sign-On
  • Terms
    • Terms of Service
    • User Agreement/Privary Policy
    • SLA
    • Data Security
  1. IM integration

Slack Integration

Integrate with Slack to receive and respond to alerts within Slack.

I. Install the App#


1.
Go to FlashDuty Integration Center - Instant Messaging - Slack - Add
2.
You will be redirected to Slack. Select your Workspace in the top right corner, then click Allow
drawing
3.
Enter the integration name and click Save

II. Common Issues#


1.
Cannot find desired private channel in escalation rule channel list
Adding the app to a channel requires Step 1 Install App to complete without errors
In the Slack channel, run /invite @FlashDuty. A message saying has joined or has been added by xx to xxx indicates successful addition
2.
Cannot find desired public channel in escalation rule channel list
Add the app authorizer to the public channel
Or follow Common Issue 1 to add the app to the channel
3.
Error when clicking Allow button in Step 2 of installation
Try again, as there might be communication issues between the server and Slack causing authorization problems. Return to the add integration page and retry
If the error persists, contact customer support
4.
Error when clicking Save button in Step 3 of installation
Try again, as there might be communication issues when FlashDuty attempts to obtain the permanent authorization code. Return to the add integration page and retry
If the error persists, contact customer support
5.
Slack App shows not_authed error
Try again, as there might be issues with Slack service
If the error persists, contact customer support
6.
Slack App shows Operation timed out error
Try again, as there might be communication timeout issues between the server and Slack
If the error persists, contact customer support
7.
Slack App shows This app responded with Status Code 500 error
Try again, as there might be server errors, such as the integration being disabled
If the error persists, contact customer support
8.
Slack App shows Other questions error
Try again, as this might be an unrecorded issue
If the error persists, contact customer support

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