Flashduty Docs
中文EnglishRoadmapAPI官网控制台
中文EnglishRoadmapAPI官网控制台
  1. Getting Started
  • Introduction
  • On-call
    • Getting Started
      • Quick start
      • FAQ
      • Product Comparison
    • Incidents
      • What is an Incident
      • View Incidents
      • Handle Incidents
      • Escalations and Assignments
      • Custom Fields
      • Custom Actions
      • Alert Noise Reduction
      • Past Incidents
      • Outlier Incidents
    • Configure On-call
      • Channels
      • Integrate Alerts
      • Alert Noise Reduction
      • Escalation Rules
      • Label Enrichment
      • Schedules
      • Templates
      • Service Calendars
      • Preferences
      • Alert Routing
      • Silence and Inhibition
      • Filters
      • Notifications
      • Alert Pipeline
    • Advanced Features
      • Referencing Variables
      • Dynamic Assignment
      • Insights
      • War-room
    • Integrations
      • Alerts integration
        • Standard Alert Integration
        • Email Integration
        • Nightingale/FlashCat Integration
        • Prometheus Integration
        • Grafana Integration
        • Zabbix Integration
        • Uptime Kuma Integration
        • Alibaba Cloud ARMS Integration
        • Alibaba Cloud Monitor CM Event Integration
        • Alibaba Cloud Monitor CM Metrics Integration
        • Alibaba Cloud SLS Integration
        • AWS CloudWatch Integration
        • Azure Monitor Integration
        • Baidu Cloud BCM Integration
        • Huawei Cloud CES Integration
        • Influxdata Integration
        • Open Falcon Integration
        • PagerDuty Integration
        • Tencent BlueKing Integration
        • Tencent Cloud CLS Integration
        • Tencent Cloud Monitor CM Integration
        • Tencent Cloud EventBridge
        • OceanBase Integration
        • Graylog Integration
        • Skywalking Integration
        • Sentry Integration
        • Jiankongbao Integration
        • AWS EventBridge Integration
        • Dynatrace Integration
        • Huawei Cloud LTS Integration
        • GCP Integration
        • Splunk Alert Events Integration
        • AppDynamics Alert Integration
        • SolarWinds Alert Events Integration
        • Volcengine CM Alert Events Integration
        • Volcengine CM Event Center Integration
        • Volcengine TLS Integration
        • OpManager Integration
        • Meraki Integration
        • Keep Integration
        • ElastAlert2 Alert Integration
        • StateCloud Alert Events
        • Guance Alert Events
        • Zilliz Alert Events
        • Huawei Cloud APM Alerts
        • zstack integration
        • Monit Alert Integration
        • RUM Alert Integration
      • Change integration
        • Standard Change Event
        • Jira Issue Events
      • IM integration
        • Feishu (Lark) Integration Guide
        • Dingtalk Integration
        • WeCom Integration
        • Slack Integration
        • Microsoft Teams Integration
      • Single Sign-On
        • Authing Integration
        • Keycloak Guide
        • OpenLDAP Guide
      • Webhooks
        • Alert webhook
        • Incident webhook
        • Costom action
        • ServiceNow Sync
        • Jira Sync
      • Other
        • Link Integration
  • RUM
    • Getting Started
      • Introduction
      • Quick start
      • FAQ
    • Applications
      • Applications
      • SDK Integration
      • Advanced Configuration
      • Analysis Dashboard
    • Performance Monitoring
      • Overview
      • Metrics
      • Performance Analysis
      • Performance Optimize
    • Error Tracking
      • Overview
      • Error Reporting
      • Issues
      • Source Mapping
      • Error Grouping
      • Issue States
      • Issue Alerting
    • Session Explorer
      • Overview
      • Data Query
    • Session Replay
      • View Session Replay
      • Overview
      • SDK Configuration
      • Privacy Protection
    • Best Practice
      • Distributed Tracing
    • Others
      • Terminology
      • Data Collection
      • Data Security
  • Platform
    • Teams and Members
    • Permissions
    • Single Sign-On
  • Terms
    • Terms of Service
    • User Agreement/Privary Policy
    • SLA
    • Data Security
  1. Getting Started

FAQ

What is Flashduty On-call?
Flashduty On-call is an all-in-one alert response platform. We provide IT professionals with On-call scheduling, alert noise reduction, escalation, and automation capabilities to accelerate incident response and minimize losses.
Is Flashduty On-call right for me?
You should use Flashduty On-call if your organization or team has the following needs:
Need a centralized place to collect, manage, track, and analyze alerts from all sources within your company.
Need to classify alerts and notify key personnel through different channels dynamically, with automatic escalation processes to prevent unhandled alerts.
Spend most of your time handling alerts and need noise reduction solutions to address alert fatigue.
How does Flashduty On-call pricing work?
Flashduty On-call's pricing model is based on the number of licenses purchased, where each license corresponds to one account member. For example, if you only purchase one license, only one member can use all features of Flashduty On-call. However, you can still invite more members to join, but only members with licenses can perform operational configurations on the platform, while other members cannot use any platform features (limited to receiving incident notifications only). The specific differences are as follows:

License Allocation Methods#

Administrators can actively allocate licenses to different members.
When allocating licenses, you can set the license type.
Fixed type: Valid for the entire purchase period, cannot be preempted, suitable for scenarios requiring participation in incident handling and business configuration.
Temporary type: Automatically released at the end of each cycle, can be occupied through allocation or preemption when sufficient licenses are available.

Members Without Licenses#

Cannot use any features, including viewing incident lists/details, can only passively receive alert messages, such as receiving incident messages via email, SMS, phone calls, or IM group messages.
When configuring assignment strategies, you can choose to notify members without licenses about incident messages.
Members without licenses, even if they receive incident messages, cannot view, close, or perform other operations on them.
Members without licenses share the tenant's email, SMS, and phone package quotas.
Members without licenses will be prompted that they don't have permission when trying to view/handle operations after logging into the console.
What notification methods does Flashduty On-call support?
ChannelDirect MessageGroup Chat
Voice✅
SMS✅
Email✅
Feishu/Lark App✅✅
Dingtalk App✅✅
WeCom App✅
Slack App✅✅
Microsoft Teams App✅✅
Feishu/Lark Bot✅
Dingtalk Bot✅
WeCom Bot✅
Zoom Bot✅
Telegram Bot✅
Does Flashduty On-call use fixed numbers for voice notifications?
It depends on the region where notifications are sent. You can download the Flashduty On-call app and authorize automatic contact synchronization:
Region/CountryCodeDisplay Number
Mainland, China+8601021364727
01021364713
01021364708
057123675454
057123675496
Hong Kong, China+85216465861127
Taiwan, China+88616465861127
Singapore+6516465861127
United States+116465861127
Canada+116465861127
Japan+8116465861127
India+9116465861127
Indonesia+6216465861127
United Kingdom+4416465861127
Germany+4916465861127
Anguilla+1-26416465861127
Antigua and Barbuda+1-26816465861127
Aruba+29716465861127
Bahamas+1-24216465861127
Barbados+1-24616465861127
Belize+50116465861127
Bermuda+1-44116465861127
Cayman Islands+1-34516465861127
Costa Rica+50616465861127
Dominica+1-76716465861127
Dominican Republic+1-829,1809,184916465861127
El Salvador+50316465861127
Greenland+29916465861127
Grenada+1-47316465861127
Guadeloupe+59016465861127
Guatemala+50216465861127
Haiti+50916465861127
Honduras+50416465861127
Jamaica+1-87616465861127
Martinique+59616465861127
Mexico+5216465861127
Montserrat+1-66416465861127
Netherlands Antilles+59916465861127
Nicaragua+50516465861127
Panama+50716465861127
Puerto Rico+1-787,193916465861127
St Kitts and Nevis+1-86916465861127
St Lucia+1-75816465861127
St Pierre and Miquelon+50816465861127
St Vincent Grenadines+1-78416465861127
Trinidad and Tobago+1-86816465861127
Turks and Caicos Islands+1-64916465861127
Virgin Islands, British+1-28416465861127
Virgin Islands, U.S.+1-34016465861127
Argentina+5416465861127
Bolivia+59116465861127
Brazil+5516465861127
Chile+5616465861127
Colombia+5716465861127
Ecuador+59316465861127
Falkland Islands+50016465861127
French Guiana+59416465861127
Guyana+59216465861127
Paraguay+59516465861127
Peru+5116465861127
Suriname+59716465861127
Uruguay+59816465861127
Venezuela+5816465861127
Albania+35516465861127
Andorra+37616465861127
Austria+4316465861127
Belarus+37516465861127
Belgium+3216465861127
Bosnia and Herzegovina+38716465861127
Bulgaria+35916465861127
Croatia+38516465861127
Cyprus+35716465861127
Czech Republic+42016465861127
Denmark+4516465861127
Estonia+37216465861127
Faroe Islands+29816465861127
Finland/Aland Islands+35816465861127
France+3316465861127
Gibraltar+35016465861127
Greece+3016465861127
Hungary+3616465861127
Iceland+35416465861127
Ireland+35316465861127
Italy+3916465861127
Kosovo+38316465861127
Latvia+37116465861127
Liechtenstein+42316465861127
Lithuania+37016465861127
Luxembourg+35216465861127
Macedonia+38916465861127
Malta+35616465861127
Moldova+37316465861127
Monaco+37716465861127
Montenegro+38216465861127
Netherlands+3116465861127
Norway+4716465861127
Poland+4816465861127
Portugal+35116465861127
Romania+4016465861127
San Marino+37816465861127
Serbia+38116465861127
Slovakia+42116465861127
Slovenia+38616465861127
Spain+3416465861127
Sweden+4616465861127
Switzerland+4116465861127
Turkish Republic of Northern Cyprus+9-039216465861127
Ukraine+38016465861127
Vatican City+37916465861127
Afghanistan+9316465861127
Armenia+37416465861127
Azerbaijan+99416465861127
Bahrain+97316465861127
Bangladesh+88016465861127
Bhutan+97516465861127
British Indian Ocean Territory+24616465861127
Brunei+67316465861127
Cambodia+85516465861127
East Timor+67016465861127
Georgia+99516465861127
Iraq+96416465861127
Israel+97216465861127
Jordan+96216465861127
Korea, Dem People's Rep+85016465861127
Korea, Republic of+8216465861127
Kuwait+96516465861127
Kyrgyzstan+99616465861127
Laos PDR+85616465861127
Lebanon+96116465861127
Macau+85316465861127
Malaysia+6016465861127
Maldives+96016465861127
Mongolia+97616465861127
Myanmar+9516465861127
Nepal+97716465861127
Oman+96816465861127
Pakistan+9216465861127
Palestinian Territory+97016465861127
Philippines+6316465861127
Qatar+97416465861127
Russia/Kazakhstan+716465861127
Saudi Arabia+96616465861127
Singapore+6516465861127
Sri Lanka+9416465861127
Tajikistan+99216465861127
Thailand+6616465861127
Turkey+9016465861127
Turkmenistan+99316465861127
United Arab Emirates+97116465861127
Uzbekistan+99816465861127
Vietnam+8416465861127
Yemen+96716465861127
Algeria+21316465861127
Angola+24416465861127
Benin+22916465861127
Botswana+26716465861127
Burkina Faso+22616465861127
Burundi+25716465861127
Cameroon+23716465861127
Cape Verde+23816465861127
Central Africa+23616465861127
Chad+23516465861127
Comoros+26916465861127
Congo+24216465861127
Congo, Dem Rep+24316465861127
Djibouti+25316465861127
Egypt+2016465861127
Equatorial Guinea+24016465861127
Eritrea+29116465861127
Ethiopia+25116465861127
Gabon+24116465861127
Gambia+22016465861127
Ghana+23316465861127
Guinea+22416465861127
Guinea-Bissau+24516465861127
Ivory Coast+22516465861127
Kenya+25416465861127
Lesotho+26616465861127
Liberia+23116465861127
Libya+21816465861127
Madagascar+26116465861127
Malawi+26516465861127
Mali+22316465861127
Mauritania+22216465861127
Mauritius+23016465861127
Morocco/Western Sahara+21216465861127
Mozambique+25816465861127
Namibia+26416465861127
Niger+22716465861127
Nigeria+23416465861127
Reunion/Mayotte+26216465861127
Rwanda+25016465861127
Senegal+22116465861127
Seychelles+24816465861127
Sierra Leone+23216465861127
Somalia+25216465861127
South Africa+2716465861127
South Sudan+21116465861127
Sudan+24916465861127
Swaziland+26816465861127
Tanzania+25516465861127
Togo+22816465861127
Tunisia+21616465861127
Uganda+25616465861127
Zambia+26016465861127
Zimbabwe+26316465861127
American Samoa+1-68416465861127
Australia/Cocos/Christmas Island+6116465861127
Australian External Territories+67216465861127
Cook Islands+68216465861127
Fiji+67916465861127
French Polynesia+68916465861127
Guam+1-67116465861127
Kiribati+68616465861127
Marshall Islands+69216465861127
Micronesia+69116465861127
New Caledonia+68716465861127
New Zealand+6416465861127
Northern Mariana Islands+1-67016465861127
Palau+68016465861127
Papua New Guinea+67516465861127
Samoa+68516465861127
Solomon Islands+67716465861127
Tonga+67616465861127
Vanuatu+67816465861127
Other regions are not currently supported for voice notifications. If you have requirements, please contact us: support@flashcat.cloud
How does Flashduty On-call ensure I receive notifications?
Flashduty On-call strives to ensure the availability of every notification channel.
Voice, SMS, and Email: We use highly available services from multiple cloud providers and can quickly switch to another if one experiences issues.
IM App Messages: If IM app direct messages fail to send, the system will fall back to SMS and email notifications.
Escalation Rule Settings: We recommend setting up loop notifications where the system will notify multiple times if an incident isn't acknowledged. Alternatively, set up escalation levels where the incident will be assigned to the next level if current responders don't handle it promptly.
Why am I not receiving voice notifications?
Voice calls are highly dependent on terminal signals and settings. If you consistently can't receive voice notifications, try these steps:
1.
If you're using a phone number registered outside mainland China, check our supported regions.
2.
Check if your phone's blocklist or call history has blocked numbers around the time of the call, usually starting with 010xxx or 021xx. If found, remove them from the blocklist and whitelist them.
3.
If no blocklist is found, your phone number might have blocking services enabled: China Mobile users can check blocked fixed-line calls through the WeChat public account "China Mobile High-frequency Harassment Call Protection"; China Telecom users might experience call blocking when receiving SMS, check through "Tianyi Anti-harassment" public account; China Unicom users can check through "WO Assistant" public account or contact customer service.
4.
If you've participated in number portability, please check blocking settings with multiple carriers.
5.
Try restarting your phone, reinserting your SIM card, or testing the SIM card in another phone to rule out terminal or SIM card issues.
If you still can't identify the cause, please contact us.
Why am I not receiving email notifications?
Try these steps:
1.
Check your email client's spam folder. If found there, please move the emails to inbox and mark as not spam.
2.
Check if your email client has auto-delete rules set up. If yes, please modify the rules.
3.
Contact your company's email administrator to check if emails are being blocked (Enterprise email services like Gmail have strict limitations and may block frequent emails). If blocked, please whitelist the email source.
If you still can't identify the cause, please contact us.
Can Flashduty On-call route alerts based on alert fields?
Yes, Flashduty On-call allows you to match multiple dimensions of alert events, including labels, severity, title, and description, and route them to different channels. See Integration Center - Integration Details - Route Configuration.
What alert systems can Flashduty On-call integrate with?
Generic Integrations: Email alerts (works with almost all alert systems); Custom Event Standard (for self-developed monitoring systems).
Open Source Integrations: Zabbix, Prometheus, Nightingale, and other common open-source monitoring tools.
Commercial Integrations: Alibaba Cloud, Tencent Cloud, Huawei Cloud, AWS, Azure, and other commercial cloud monitoring services.
If you have other requirements, please feel free to contact us.
How does Flashduty On-call charge?
We charge based on active users and offer three different versions: Free, Standard, and Pro. For detailed comparison, visit: https://flashcat.cloud/flashduty/price/
We define active users as those who use commercial features in the current month, requiring a license.
At the end of each monthly cycle, fixed licenses for active users remain valid, while temporary licenses are released and must be reclaimed for the next cycle.
When a member is deleted, their license is automatically released.
Viewing alerts requires a license; passively receiving notifications does not.
How does Flashduty On-call ensure its own stability?
Flashduty On-call SLA:
1.
Feature Availability: Core features must be available 99.95% of the time
2.
Delivery Efficiency: 99.95% of alerts must be delivered within 5 minutes of triggering
How Flashduty On-call maintains SLA:
1.
Multi-active in Same City: Infrastructure built across multiple data centers, with stateful components all multi-active in the same city
2.
Asynchronous Processing: Alerts enter async processing immediately after submission, with retry mechanisms to reduce alert loss risk
3.
Redundant Notifications: Provides redundant notification mechanisms for important alerts, with optional multiple channel loop notifications
4.
Global Acceleration: Enabled for api.flashcat.cloud domain to ensure stable reporting from all locations
5.
Continuous Monitoring: Comprehensive system metrics collection, regular stress testing to identify system issues proactively
How does Flashduty On-call ensure data security?
1.
Full-stack HTTPS ensuring secure data transmission
2.
Encrypted storage for sensitive information, logs stored with sensitive data masked
3.
MFA verification required for important data modifications, with operation audit support
4.
Regular participation in internationally recognized third-party security certification audits (ISO27001, ISO9001)
5.
NDA available for clients who require it
6.
Privacy Policy: https://docs.flashcat.cloud/en/flashduty/privacy-policy?nav=01JCQ7A4N4WRWNXW8EWEHXCMF5
Does Flashduty On-call support on-premises deployment?
Yes, Flashduty On-call offers an on-premises version nearly identical to the SaaS service. However, due to high maintenance costs, on-premises deployment has a different pricing model than SaaS. Unless necessary, we recommend using our cloud service.
Please contact us if you need the on-premises version.
What advantages does Flashduty On-call have over other platforms?
1.
We provide more flexible and user-friendly features
2.
We offer more professional and attentive service
3.
We provide more reasonable product pricing
Contact us for professional procurement guidance.

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修改于 2025-09-26 02:33:30
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