Email Integration

Generate a unique email address in Flashduty to synchronize alert triggers and recoveries through email.

Customize Email Integration

Email Address

By default, the system generates a unique email address for you. You can modify it, but note that the email prefix can only contain letters and numbers and must remain unique within your account.

Push Mode

By default, the system creates a new alert for every email, but you can switch the mode to:

Trigger or Update Alert Based on Email Subject: In this mode, when receiving a new email, the system searches for open alerts based on the email subject. If found, it updates the alert; otherwise, it triggers a new alert.

Trigger or Close Alert Based on Rules: In this mode, when receiving a new email, the system matches emails according to your rules and either triggers new alerts or closes existing ones based on the matches.

You must fill in at least one trigger rule

You must set regex extraction rules for Alert Key. The system uses this field to find historical alerts for updates or closure; if regex extraction fails, the system will use the email subject to generate an Alert Key to ensure alerts aren't lost due to configuration errors

You can choose whether to discard emails when no rules match

Configuration example:

Receive all emails, close the alert when the email content contains RESOLVED, otherwise trigger a new alert

Extract Alert Key from email subject using the rule /(.*)/

Important Notes

The system will reject emails larger than 5MB

If the email text content exceeds 32KB, the system will truncate it and add a label in the incident details:

body_cut = true

If the email contains attachments, the system will discard them and add a label in the incident details:

attachment_stripped = true

For new alerts triggered by email, the title is the email subject, and the description is the email content

If you modify your account domain, this email address will also change, so remember to update the push URL

Severity Mapping

Currently, all alerts pushed to Flashduty through email integration are set to Warning severity.

Email Integration

Steps

Create Email Integration

Using Private Integration

Using Shared Integration

Customize Email Integration

Email Address

Push Mode

Important Notes

Severity Mapping

Email Integration

Steps#

Create Email Integration#

Using Private Integration#

Using Shared Integration#

Customize Email Integration#

Email Address#

Push Mode#

Important Notes#

Severity Mapping#

Steps

Create Email Integration

Using Private Integration

Using Shared Integration

Customize Email Integration

Email Address

Push Mode

Important Notes

Severity Mapping