WeCom Integration

Integrate WeCom third-party application to receive and respond to alerts within WeCom.

I. Install the Application

Visit WeCom Admin Console - App Management - Third-party, and select Add Third-party App

Search for flashduty in the search bar, locate the app, and click the Add button

Modify the app's Visibility, recommend setting it to all members or specific departments to avoid modifying settings when adding new members. Click Agree and Add to complete installation

Visit WeCom Admin Console - My Enterprise page, copy the Corp ID and paste it into the integration configuration as Corp ID, click save to complete the setup

Please Note: As a WeCom service provider, Flashduty offers a long-term free version of the FlashDuty application. The app requires WeCom API access license for functionality (passwordless login + messaging). This license is free for up to 60 days, after which we must purchase a WeCom license for continued use.

II. FAQ

Clicking the integration save button returns authorize app first error?

Check if you've completed the app installation steps, such as whether you can see the FlashDuty app in your workspace

Verify if you've correctly configured the Corp ID

How to complete account linking? Or message sending shows App Not Linked?

Log into WeCom client (desktop or mobile), go to Workspace, find and enter the FlashDuty app

First-time access requires login, choose member account - password or SSO, successful login completes account linking between Flashduty and WeCom

Subsequent access will be passwordless

How to send incident notifications?

Must complete account linking as per Question 1 before sending notifications

Go to channel details page - escalation rule, select WeCom integration in personal channels to complete notification setup

Supports customizing WeCom notification content through template management page. Note: Custom area supports maximum 8 lines, excess content will be truncated by WeCom

How to handle alerts in WeCom?

Click the card message to directly access alert details

Click Start Processing to set alert status to In Progress

Click Close Directly to set alert status to Closed

Click Snooze 2h to snooze the alert for 2 hours, click ... in top-right corner for more snooze options

Why is there a Refresh Status button on card messages?

WeCom limits card updates to once per 72 hours after interaction. Each button operation counts as an interaction

Flashduty requests card content updates when alert status changes

When alert status changes frequently, updates might fail due to update limit, use refresh button for one additional update opportunity

How to open card messages in System Default Browser on Mac desktop?

Mac desktop client defaults to internal browser for links

Try keyboard shortcut ctrl + command + shift + d to enable debug mode, then select Debug - Browser & WebView Related - Open in System Browser to change link opening behavior. Use the same shortcut to exit debug mode and retain settings

Incident notification fails with WeCom License Not Activated?

Contact Flashduty customer service or dedicated support for license purchase and activation

WeCom Integration

I. Install the Application#

II. FAQ#

I. Install the Application

II. FAQ