Status Pages

Service interruptions are inevitable, while communication efficiency can be improved systematically.

As organizations scale, fluctuations in service status can no longer be handled effectively through manual emails or instant messages. These approaches fail to meet enterprise requirements for timeliness and consistency, and they place technical teams in a constant trade-off between incident investigation and external communication. As a result, communication costs rise while response efficiency is diluted.

The Flashduty Status Page is designed to resolve this tension. By providing a standardized, unified channel for status communication, it reduces coordination overhead while keeping internal and external stakeholders aligned with real-time service status.

Core Value

The Flashduty Status Page is far more than a simple service availability board. It is a foundational component of modern incident response, with value spanning the entire lifecycle of an event.

Accelerate Information Flow, Reduce Communication Cost

During the critical window of incident handling, the Flashduty Status Page replaces fragmented and error-prone manual notifications with an automated “one update, everyone informed” mechanism.

Combined with self-service access and subscription-based notifications, users and internal teams can receive updates as soon as they are published. This approach reduces repeated internal and external inquiries at the source and ensures that engineering teams can stay focused on diagnosing and resolving the core issue, rather than being overwhelmed by communication noise.

Transparent Communication, Long-Term Trust

In moments of disruption, honesty and transparency are often more powerful than perfect uptime.

By proactively publishing incident updates and planned maintenance information, the Flashduty Status Page eliminates speculation caused by information gaps. Continuous, accurate updates help users clearly understand what happened, what is being done, and what will happen next. This level of transparency and control, demonstrated under uncertainty, is a key factor in maintaining customer confidence, building long-term trust, and keeping communication efficient.

Capture Availability, Turn Stability into an Asset

The Flashduty Status Page continuously records every service state change and generates visual availability statistics (service uptime) along with a complete event history.

These records transform abstract SLA commitments into objective, verifiable operational data. They support technical post-incident reviews and provide organizations with a reliable way to demonstrate service stability and operational capability.

Status Pages for Different Audiences

To address the needs of different audiences, Flashduty provides two types of status pages: Public Status Pages and Internal Status Pages.

Public Status Page: For Customers and Partners

In competitive business environments, clear and timely communication is essential—especially during service disruptions.

The public status page enables organizations to provide customers with real-time, accurate service updates during incidents. It allows teams to proactively share key information, reduce customer uncertainty, and present a reliable and professional image. It is a practical tool for organizations that want to preserve customer trust at critical moments.

Internal Status Page: For Internal Teams

As teams grow, internal communication faces challenges similar to those of external communication.

The internal status page provides a unified, real-time view of service health, helping team members quickly understand which events are currently affecting operations. It prevents critical information from being buried in fragmented email threads or instant message streams.

Leadership can assess overall system health without diving into technical details. Sales and customer support teams gain accurate visibility into service status, avoiding misalignment during customer communication or demos. Most importantly, engineers are freed from repetitive status explanations and can focus on investigation and remediation.

FAQ

Who can access the status page? Who can manage it?

What types of events can be published?

How are events published to the status page?

How are services organized on the status page?

How can users subscribe to status updates?

Do users have to subscribe to all updates?

How is service availability calculated?

Can historical availability data be added?

How is the status page priced?

Core Value#

Accelerate Information Flow, Reduce Communication Cost#

Transparent Communication, Long-Term Trust#

Capture Availability, Turn Stability into an Asset#

Status Pages for Different Audiences#

Public Status Page: For Customers and Partners#

Internal Status Page: For Internal Teams#

FAQ#