Personal Preferences

Account Center

Access Account Center: Hover over the user icon in the top right corner and select Account Settings.

View your account's personalized settings and configure personal contact information, account password, APP Key, notification methods, etc.

You c8n configure the following items in Account Settings:

Basic Information: Such as nickname, email, password, etc.

APP Key: Create or Delete APP keys.

Notification Methods: Configure according to personal preferences.

Account Information

There are two types of account identities: primary account and member account.

Account nicknames support both Chinese and English characters, mainly used for display purposes.

Verification code is required when modifying email or phone.

Currently supported regions for phone numbers: mainland China, United States, Canada, Indonesia, Germany, Malaysia, Australia, Singapore, Thailand, Russia, South Korea, Saudi Arabia, Vietnam, Japan.

APP Key

APP key is an essential credential for API requests.

Each account can create up to 5 keys. Deleting a key releases the quota, please allocate them wisely.

APP key value is only displayed upon successful creation, please store it securely.

注意

Each APP key has full API operation permissions. Please keep your created App keys safe and avoid leakage.

When deleting an APP key, ensure no business is using it. Once deleted, any business referencing that key will become invalid.

Notification Methods

Different notification methods can be configured for different alert severity levels.

Notifications will follow personal preferences only when incidents are directly assigned to an individual, or when assigned through an escalation rule with personal chat enabled and set to follow personal preferences.

When configuring IM applications like Dingtalk, WeCom, or Feishu/Lark, you need to first associate the application to receive corresponding notifications.

FAQ

Why am I not receiving notifications even though I've set up personal notification preferences?

How Flashduty assigns responders and sends notifications depends solely on the escalation rule settings. This means if you haven't set up an escalation rule, no notifications will be triggered when an incident occurs.

Additionally, the personal chat notification channel in escalation rules supports two settings: "Follow Personal Preferences" and "Follow Unified Settings". Only under "Follow Personal Preferences" will notifications be sent according to your personal settings. If "Follow Unified Settings" is selected, all users will receive notifications according to this unified setting, regardless of their personal preferences.

Check your specific settings in Channel Details => Escalation Rules.

Preferences

Account Center#

Account Information#

APP Key#

Notification Methods#

FAQ#

Account Center

Account Information

APP Key

Notification Methods

FAQ